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01509 767550
hello@carpenters-arms.org

The Official Bit

The official bit of staying at The Carpenter’s Arms

Licence Agreement
A licence agreement is a legal document to say that you are allowed to stay here. It sets out what is expected from you as a resident and what you can expect from us as staff. A member of staff will go through it with you and you will be asked to sign to show that you understand it.

How much do I have to pay to stay at The Carpenter’s Arms?
You will be asked to complete a Housing Benefit claim during your induction. To process your claim they will need:

  • Proof of where you are living (your licence agreement will suffice)
  • Two forms of ID (National Insurance Card, Passport, etc.)

Housing benefit does not meet the full cost of your stay and in view of that we require rent from your personal benefits but you shall be left with at least £10 per week for the few essentials we cannot provide (i.e. toiletries).

Personal Finances
Whilst at the Carpenter’s Arms all residents will:

  • Hand in any cash in their possession. (A log will be kept of the funds held for them)
  • Support Meetings

Support meetings are held weekly. It is an opportunity to meet your support worker on a one-to-one basis to discuss issues highlighted in previous meetings. These meetings ensure that we are working together preparing you for your future.

Resident Interaction Notes
These are kept in the office and are updated regularly. They are a record of our daily contact with you and are used to record the work we do together. They are not used to “spy on you” or to write opinions about you. If there is anything in your Resident Interaction Notes that you like to make a comment about, please discuss it with a member of staff. These notes are can be read at your weekly support meetings with your support worker. Other residents do not have access to these notes.

Personal File
This is a file containing but not limited to:

  • Information that you have given us e.g. your name, date of birth etc.
  • Housing Benefit forms
  • Your licence agreement
  • Resident Interaction Notes

This file is kept in a locked cabinet. You can view the contents of this file.

Sharing information about you with other staff members.
Staff can share all information with each other and will not keep secrets.

Complaints
The Carpenter’s Arms is committed to providing a high quality service to all its residents and users of its services. The complaints procedure is to ensure that complaints are investigated and resolved quickly. All complaints are taken seriously and monitored.

Making a Complaint
If you have a problem you should contact a member of staff. Details of your complaint will be recorded and the complaints procedure followed.

If you are still unhappy you can make a formal complaint. In order to do this you will need to ask the manager to start the complaints procedure. Your complaint will be investigated and a response will be given within 14 days.

If you are still unhappy about the result you can appeal to the Chair of The Board:

Mr Jim Penberthy (Chair of the Board of Trustees)
C/O Carpenters Arms
Wharncliffe Road
Loughborough
LE11 1SL

Leaving the programme prematurely
When a resident leaves before completing the programme, any money he has in safekeeping will be given to him as follows:

  • During office hours he will be handed any cash up to £25, but out of office hours this may have to be restricted.

If he makes contact with the centre WITHIN 24 HOURS requesting to come back immediately, he will not be allowed to return if he has used drugs or alcohol since leaving. In these circumstances he will be invited to re-apply through the normal referral process.

However, if he confirms that he has not used drugs or consumed alcohol since he left he MAY be allowed to return under the following conditions:

  • He must be able to show an appropriate level of motivation, which will enable him to benefit from continuing on the programme.
  • He is honest and frank about any issues that may have led him to leave prematurely.
  • He returns to The Carpenter’s Arms at the time requested by the team
  • He agrees to provide a urine sample and to take a breathalyser test immediately upon his return. Should the results of the urine sample or breathalyser test show a positive result then he will not be allowed to continue on the programme and will be asked to leave immediately.

Quick Contact

The Carpenter's Arms would love to hear from you so please get in touch today and we will get right back to you!

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© The Carpenter's Arms (Midlands) Trust Charity No. 1147791