The People Behind the Work: A Conversation with Andy

As part of a new series of interviews, we’re taking time to shine a light on the people behind the scenes at The Carpenter’s Arms and share insight into the day-to-day work that supports recovery. Through these conversations, we hope to give a deeper understanding of the roles, values and people that help keep the charity moving forward.

In our latest edition, we’ve spoken with Andy, our Referrals Manager and Development Lead.

What drew you to working at the Carpenter’s Arms?

My journey into this work has always been shaped by purpose and faith. During my time working at YHA (Youth Hostels Association), I felt a deep and growing longing to do more for Christ. I wanted to be closer to the front line, to be present with people who were broken and struggling to see a way out, and to serve in a way that reflected compassion, hope and practical love.

Since leaving YHA, I have spent over seven years working across residential alcohol and drug recovery services. Throughout that time, my faith has continued to guide my desire to support people not just practically, but holistically, recognising their dignity, worth and God-given value.

The Carpenter’s Arms immediately resonated with me because it so clearly reflects those same values. Its Christian foundation and commitment to recovery aligned deeply with my passion to help people in desperate need. The opportunity to help shape new work within the organisation only strengthened that sense of calling.

What has been the most rewarding part of your role so far?

The most rewarding part of my role has been seeing how faith-informed values, when lived out through structure, consistency and care, create an environment where real change can happen. 

I’ve also found it deeply rewarding to be trusted with leading new areas of development, including project-leading a new service for the charity. Knowing that this work will extend the charity’s reach and offer hope to more men currently experiencing addiction is both humbling and motivating.

What has surprised you most since joining the charity?

What has surprised me most is the depth of resilience shown by both residents and staff. Many people here are navigating incredibly complex and painful journeys, yet there is a strong sense of perseverance, humility and hope.

I’ve also been struck by how naturally faith is lived out across the organisation. It isn’t performative or imposed, but expressed through patience, accountability, grace and a commitment to doing what is right, even when decisions are difficult. That consistency reflects the heart of Christian service.

How does HR support residents and the wider work of the charity?

My role supports residents by helping ensure that the charity operates in a way that is safe, consistent and grounded in its Christian ethos. This includes overseeing referral and admissions processes, working closely with external partners, and ensuring risks are carefully understood and managed.

In addition, leading the development of new services allows the charity to reach more men who are currently without the support they need.

How do you balance structure with compassion in your role?

I believe structure and compassion are not opposites, but partners. Clear boundaries and expectations create safety and accountability, while compassion ensures that people are treated with dignity, patience and understanding.

My faith plays a central role in that balance. It reminds me that every decision affects real people with real histories, and that truth and grace must be held together. When structure is applied with compassion, it becomes something that supports growth and restoration rather than restriction.

What are you most passionate about looking ahead?

Looking ahead, I am passionate about continuing to strengthen the work of The Carpenter’s Arms while remaining rooted in its Christian foundation. Developing new services is an important step in offering hope to more men who feel trapped in addiction.

I am also passionate about investing in people by supporting staff development, leadership and wellbeing, so they feel equipped, valued and encouraged. Ultimately, my hope is that The Carpenter’s Arms continues to be a place where faith is lived out daily and men are supported to rebuild their lives with dignity, purpose and hope.