The People Behind the Work: A Conversation with Eve

As part of a new series of interviews, we’re taking time to shine a light on the people behind the scenes at The Carpenter’s Arms and share insight into the day-to-day work that supports recovery. Through these conversations, we hope to give a deeper understanding of the roles, values and people that help keep the charity moving forward.

We recently spoke with Eve, our HR Officer, about her journey into the role, what she’s found most rewarding, and how HR plays a vital part in supporting both staff and residents.

What drew you to working at the Carpenter’s Arms?

Before moving into HR, I worked in support and healthcare roles, and that’s always shaped the kind of environments I’ve wanted to work in. Even as my career moved into HR, I knew I still wanted to be in organisations that were about helping people, supporting recovery, and making a real difference.

What attracted me to working here was the opportunity to bring those two parts of my career together, using my HR skills in a setting where compassion, understanding and lived experience really matter. It felt like a natural fit.

What has been the most rewarding part of your role so far?

One of the most rewarding aspects of the role has been seeing how the right support behind the scenes makes a real difference on the ground. When staff feel listened to, supported and treated fairly, that stability directly benefits residents.

It was also incredibly humbling to attend The Carpenter’s Arms annual Celebration & Expo and see residents recognised for their progress, commitment and achievements. Moments like that really bring home the impact of the work being done here and reinforce why what we do matters. Knowing that my role helps contribute to an environment where people feel safe, valued and able to move forward in their journey is something I’m very proud of.

You can read more about the Celebration & Expo here:
https://carpenters-arms.org/triumph-over-addiction-honoured-at-the-carpenters-arms-celebration-2025/

What has surprised you most since joining the charity?

What has stood out most has been the resilience of the people here, both residents and staff. There are some very challenging situations, but there’s also a huge amount of strength, commitment and hope.

I’ve also been surprised by how people-focused HR is in this setting. It’s not just about policies and processes, it’s about building relationships, listening, supporting, safeguarding and sometimes simply being present. The human side of HR really comes to the forefront here.

How does HR support residents and the wider work of the charity?

HR plays an important role in creating the foundations that allow the charity to function well. By supporting staff properly through clear processes, training, wellbeing support and fair management, we help ensure consistency and stability for residents.

HR also plays an important role in supporting residents into employment, whether that’s through Pathway opportunities within the charity or by working in collaboration with local companies offering employment opportunities. Helping create clear, supportive routes into work is a really important part of recovery and independence.

How do you balance structure with compassion in your role?

My background in support work helps me stay mindful that HR decisions don’t exist in isolation. They affect real people and real recovery journeys. Keeping The Carpenter’s Arms moving means balancing structure with compassion, and making sure staff and residents alike are supported to move forward with confidence.

I also value being able to bring my perspective into what is currently a predominantly male environment. Having a range of voices and approaches can be really beneficial, and I think that variety adds something positive to the culture and support offered.

What are you most passionate about looking ahead?

Looking ahead, I’m really passionate about continuing to build on the strong culture that’s already in place, particularly around wellbeing, development and open communication. I’d like to keep developing opportunities that help staff grow in confidence, skills and career progression, while feeling listened to and valued.

I’m also passionate about embedding consistent, supportive processes that help everyone, staff and residents alike, feel secure, encouraged and able to focus on positive outcomes. It’s about strengthening what already works well and ensuring we continue moving forward together.